Rights & Responsibilities

We promise to provide personalised and professional disability services to lead your life, your way.

We provide personalised and professional services that empower you to lead your life, your way.

Treat you with respect, fairness, and courtesy.
Uphold and protect your legal and human rights.
Value your views, opinions, personal circumstances, and cultural beliefs.
Deliver support that recognises and respects your preferences, choices, interests, and cultural and sexual identities.
Communicate with you openly, honestly, and promptly.
Safeguard your personal information, using it only with your consent.
Review your services annually to ensure they continue to meet your needs.
Consult with you about decisions regarding how services and supports are provided.
Deliver high-quality, person-centered care and support always.
Provide information and advice about other services and supports available to you.
Give you opportunities to share feedback about our services.
Protect your privacy and confidentiality in accordance with the Australian Privacy Principles and the South Australian Government Information Sharing Guidelines for Promoting Safety and Wellbeing.
Ensure all staff are appropriately trained to meet your ongoing support requirements.
Support your right to use an advocate to promote, protect, and ensure your full and equal enjoyment of your human rights.

Inform Community Support Inc about how you wish services and supports to be delivered to best meet your needs.
Provide accurate and up-to-date information about your health and support needs, including any changes that occur during the service agreement period.
Complete all relevant consent forms to ensure we can provide the best service to you; these forms will be reviewed and updated annually.
Treat Community Support Inc staff, representatives, and volunteers with courtesy and respect.
Understand that behaviours such as harassment, violence, abuse, aggression, theft, or property damage violate Community Support Inc’s values and will be addressed appropriately.
Ensure a safe and risk-free environment for Community Support Inc staff while they work in your home, including maintaining a smoke-free environment during their presence.
Avoid engaging in any illegal activity while staff are in attendance.
Communicate any concerns about the services and supports being provided to you or your representative.
Provide at least 24 hours’ notice if you need to cancel a scheduled appointment, service, or support.
Provide at least 14 days’ notice if you wish to terminate your service agreement.
Notify Community Support Inc if your NDIS plan is changed, suspended, or replaced with a new one.
Inform Community Support Inc if you have used all your funding.
Take responsibility for payment of any services provided by Community Support Inc that cannot be claimed from your NDIS plan